The Future Is on Hold: AI Is Answering Now (Maybe)

Moving from simple chatbots to systems powered by AI - especially Large Language Models - is rapidly transforming how companies interact with customers. But behind the hype lies a reality full of technical, ethical, and operational challenges.

In this interactive workshop, we’ll dive into real-world production use cases at E.ON, that uncover what’s already working, and we’ll explore the difficulties companies face when deploying AI in customer service. Join us to discuss the promise, the pitfalls, and the practical realities of handing your customer support over to a machine.